May 2017

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May 2017

Report Infrastructure Issues “On the Go” with 311 App

If a pothole swallows your fancy low-profile rims, a pile of garbage stains your view or a malfunctioning traffic signal backs up your lane, resolving those problems and a host of other issues might be as simple as using an app on your mobile phone.

The City of Houston 311 app – available for free in the Android and Apple App stores – is an easy way to report and track infrastructure problems while on the go.

Using GPS to identify your location, the app automatically sends reports to the city’s 311 system and routes them to city departments for resolution.

Category buttons and dropdown menus are prepopulated with the most common problems such as drainage, flooding, illegal dumping, property nuisance, even parking meter problems.

Via the app, you can shoot a photo of the problem and upload it with your report, giving Public Works & Engineering crews get a better picture of the repair needed.

For example, if you see a leaking fire hydrant, open the app and allow it to use your current location. Alternatively, you can type one in. Click on “Category” to find “Fire Hydrant.” Dropdown menus allow you to click on levels of severity such as “trickling” or “geyser.” Hit the Photo button to take a shot of the problem or upload one already taken.

A key feature of the 311 app is the ability to track the city’s response to an issue. While the app supports anonymous reporting, you can also receive email updates if city personnel comment on the report.

Plus, the app offers quick access to a host of City-related matters and resources normally found on www.houstontx.gov. You can find more about airports, bikeways, courts, trash pickup and recycling, TransStar, the Office of Business Opportunity, voter information, even dog parks using the 311 app homepage categories.

The City of Houston is responsible for maintaining streets, traffic lights and drainage infrastructure throughout The Energy Corridor, making the 311 app the go-to resource for reporting issues on the go.

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